Return/Refund/Exchange Policy


You may return new, unused, and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.


You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).

If for any reason you do not receive your refund after 14 days, please contact us at and let us know. We will do everything in our power to resolve the issue immediately.

For any questions regarding returns or shipping information, please contact us at

Shipping Policy:

We offer fast competitive shipping to anywhere in the United States. All items ship via UPS or USPS Priority Mail with visible tracking provided. Free shipping is offered on orders over $75.00 USD. Shipping charges are calculated solely by UPS or USPS. Where third party service providers are involved, the quality of delivery cannot be guaranteed. Any damaged or missing items need to be reported to NuWay Healing via email at within 24 hours of receiving shipment. We reserve the right to determine what replacement products will be sent.